Customer Service Advocate​/Hybrid - Remote​/In-Office

Daxko Remote
customer service advocate remote customer service team advocate wow software technical remote customer experience provider support engagement
March 24, 2023
Birmingham, Alabama
Position: Customer Service Advocate (Hybrid - Remote/In-Office) Job Description Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you're up to the task? NOTE: This position will provide support for one or more of our many products - , , , or . This position will be a hybrid position, with three days in office and two working remotely. To be considered, you need to be located in or near one of the following cities: Denver, Colorado Birmingham, Alabama Bannockburn, Illinois As a Customer Service Advocate, you are responsible for acting as a liaison, providing product/services information, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. You will also: Create, build, and maintain relationships and rapport with clients - Answering product questions and explaining technical concepts to a non-technical audience via email, phone, and live chat. Help customers better utilize our software by providing best-practice consulting and product training Investigate and diagnose system issues via research and testing Identify complex problems and information to develop and evaluate options and implement solutions Effectively communicate with staff at all levels in an organization Remain current on and adhere to updated policies and standard operating procedures Take initiative and act innovatively to help our customers and Daxko succeed Meet weekly, monthly, and quarterly call and case goals Participate in and/or lead team trainings and professional development opportunities in order to become a product expert

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