Customer Service Advocate (Hybrid - Remote/In-Office)
Daxko
Remote
customer service
advocate
remote
team
customer service
software
technical
health & wellness
health
wow
neighborhood
franchise
customer experience
March 21, 2023
Daxko
Birmingham, Alabama
$17-20/HOUR
Company Description
- Denver, Colorado
- Birmingham, Alabama
- Bannockburn, Illinois
- Create, build, and maintain relationships and rapport with clients - Answering product questions and explaining technical concepts to a non-technical audience via email, phone, and live chat.
- Help customers better utilize our software by providing best-practice consulting and product training
- Investigate and diagnose system issues via research and testing
- Identify complex problems and information to develop and evaluate options and implement solutions
- Effectively communicate with staff at all levels in an organization
- Remain current on and adhere to updated policies and standard operating procedures
- Take initiative and act innovatively to help our customers and Daxko succeed
- Meet weekly, monthly, and quarterly call and case goals
- Participate in and/or lead team trainings and professional development opportunities in order to become a product expert
- Strong interpersonal and communication skills
- Strong computer and multi-tasking skills
- Ability to work comfortably in a fast-paced, high-volume call center environment
- Ability to handle stressful situations or dissatisfied customers
- Ability to train and teach others how to use product(s)
- Availability to work shifts ranging as early as 7am CST to as late as 7pm CST (M-F), with periodic on-call time. Note: each weekday shift will be an 8 hour shift with a 1 hour lunch break.
- High school diploma or equivalent
- Bachelor s degree
- 1+ years of relevant experience
- Customer Service Experience
- Technical, help-desk, or support experience
- Experience using a CRM software, such as Salesforce
- Talking, listening, and speaking clearly on the telephone
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